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Financial
Services Practice
Business Process Re-engineering
Business Process Re-engineering (BPR) methodologies abound.
Many draw on common themes, and most become adapted within
the organisation in which they are used to form a hybrid.
The clear conclusion here is that practical application,
and the skill in implementing change that delivers lasting
benefit to both business and customer is key. There is
often a tendency to tinker with the ‘as is’
process rather than taking a root and branch approach
to defining and delivering a ‘to be’ state.
The difference between the respective approaches is clear
in terms of delivery timeline, effort required and benefits
realised.
PIPC is well versed in the many BPR techniques, including
the current vogue in Financial Services for Six Sigma
and Lean. Our experience in delivering BPR programmes,
similar to that in programme management overall, is
that a ‘fit for purpose’ approach works
best. This requires understanding the status quo, defining
the business case for change, and ensuring that benefits
are locked into financial accounts to avoid leakage.
Our focus on outcomes, rather than simply outputs, has
often resulted in a ‘lite’ variant of an
established methodology being used. This is tailored
to suit the exact needs of the client environment, and
more importantly, is understood and owned by client
staff, offering a reusable and proven blueprint for
continuous improvement. PIPC has successfully delivered
BPR programmes with Alliance Trust, Barclays, DBS Bank,
UNUM Provident and Willis.
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